Job Description
Role: Training and Quality Supervisor
Location: Bridgetowne Site
- 1-2 years of Trainer and Quality Manager experience in a BPO environment, specifically managing AdTech, Digital Marketing, or Technical Support accounts
- College Graduate.
- Can join first week of June
Responsibilities:
Quality Management
- Supervise and manage daily activities of the Quality (QA) team supporting Content Moderation operations.
- Ensure moderation decisions align with platform policies, guidelines, and regulatory standards.
- Monitor quality scores, accuracy rates, and error trends across moderation teams.
- Conduct regular audits, deep dives, and root cause analysis on quality defects.
Coaching & Performance Improvement
- Provide structured feedback, coaching, and action plans for moderators and QA analysts. <...