Job Description
Digital Product Owner
Colorado Springs, CO - Remote
Job Description
Digital Product Owner (DPO) – AI & Contact Center Automation
Role Overview
This role functions as a Digital Product Owner (DPO) within the Omni Enablement business unit. You will serve as the primary liaison between business stakeholders and IT delivery teams, acting as the "Voice of the Contact Center". The primary focus of this position is the strategic development and deployment of AI-enabled capabilities to modernize contact center operations.
Key Responsibilities
Colorado Springs, CO - Remote
Job Description
Digital Product Owner (DPO) – AI & Contact Center Automation
Role Overview
This role functions as a Digital Product Owner (DPO) within the Omni Enablement business unit. You will serve as the primary liaison between business stakeholders and IT delivery teams, acting as the "Voice of the Contact Center". The primary focus of this position is the strategic development and deployment of AI-enabled capabilities to modernize contact center operations.
Key Responsibilities
- Backlog Management: Own and prioritize the product backlog, including new features, technical defects, and automation requirements.
- AI & Automation Leadership: Identify and prioritize a...