Job Description
UC Contact Center Engineer II
Plantation, FL – Onsite 100%
General
• Strong verbal/written communication & facilitation skills. Must be able to help business counterparts in finding optimal solutions and to communicate clearly with peers
• Ability to take a requirement document, work through any ambiguity and follow through to implementation
• Strong analytical and problem-solving abilities
• Ability to understand complex architectures and be comfortable working with multiple teams
• Strong work ethic and a team player
• Enthusiasm toward technology, willingness to learn
Duties & Responsibilities:
• Responsible for design, staging, configuration, implementation and support of IVR/ACD scripts
• Serves as resident expert for Genesys CloudCX capabilities and changes by evaluating/validating work r...
Plantation, FL – Onsite 100%
General
• Strong verbal/written communication & facilitation skills. Must be able to help business counterparts in finding optimal solutions and to communicate clearly with peers
• Ability to take a requirement document, work through any ambiguity and follow through to implementation
• Strong analytical and problem-solving abilities
• Ability to understand complex architectures and be comfortable working with multiple teams
• Strong work ethic and a team player
• Enthusiasm toward technology, willingness to learn
Duties & Responsibilities:
• Responsible for design, staging, configuration, implementation and support of IVR/ACD scripts
• Serves as resident expert for Genesys CloudCX capabilities and changes by evaluating/validating work r...