Job Description
Location: Eunos
Duration: 12 months contract
Working Hours: Mon - Fri, 9 - 6
Salary: Up to $3800 + 1 month bonus
Job Responsibilities- Attend to enquiries and requests from phone calls/live chats in a professional, efficient, accurate and prompt manner
- Resolve customers’ / financial representatives’ complaints and problems at first touchpoint resolution with good closure
- Update complete and accurate information on customer interaction in the Customer Relationship Management (CRM) system
- Ensure effective and timely follow-up as promised to customers / financial representatives
- Assess appeals and put up recommendation to Managers/Head/HOD
- Perform additional or overtime duties during operational exigencies when required
- Assist with ad-hoc initiatives/projects when delegated by management
- Minimum Diploma/d...