Job Description
ROLE & RESPONSIBILITIES:
- Support migration/transformation & continuous enhancement of Inter-company IT Cost Charging modelin ServiceNow
- Continuous enhancement of SeviceNow IT Operations Management (ITOM) solution by deeper integration into
- ServiceNow Config and Service Management
- Support the monitoring solutions to integrate to ServiceNow ITOM
- 2nd and 3rd Level Support for the company ServiceNow ITOM solution, in special Event Management and Workflow
- Engine for Monitoring Ordering Portal
- Collecting of requirements related to new monitoring functions of the company IT departments
- Developing of enhancements, defined in user stories together with our providers (Event Management, Intercompany
- IT Cost Charging model, and any new technologies/systems introduced in the product)
- Supporting of our company ServiceNow ITOM customers regarding needed usage in the company Operations