Job Description
ROLE & RESPONSIBILITIES:
- Functional Lead in Operations team
- Problem identification and solution proposal
- E2E ownership of SD design (across Development and Operations)
- Receiving, troubleshooting, resolving and closing complex Operational and Maintenance tickets within defined
- SLAs (Service Level Agreements)
- Create and maintain Solution Guides.
- Ensure Knowledge Transfer within team
- Interaction with clients through meetings, calls and emails
- Executing the required changes through configuration
- Executing the analysis and resolution of Production Support calls
- Interact with consultants across broader team locally and abroad
- Execution according to the Agile Methodology and attending of all team meetings, including Stand-ups, Sprint
- Review, Sprint Retrospectives, Sprint Planning meetings etc.
- Daily use of the Agile Tool Chain, as per the updates ...