Job Description
Summary
- To work alongside with the respective Subject Matter Expert (SME) in TD Ops to walkthrough and document the business processes using time study analysis.
- To engage relevant stakeholders to collect feedback and map out user journey.
- To manage the TD Ops’ project to ensure that the requirements are properly documented, review and sign off the functional specifications.
- To manage ongoing projects to ensure milestones, timelines and budgets are tracked and project statuses reported.
- To ensure SOPs and controls are in place/updated and communicated post implementation.
- Support Head of Department/Project Manager in change management activities and implementing changes.
- To learn and work alongside with SMEs to understand the business needs, document the processes and help identify process improvements. Challenge status quo.
- Work with relevant stakeholders, proces...