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Full-Time Opportunity: This is a permanent, full-time position with a competitive package and real career growth potential.
Job Description
Responsibilities:
Case Management
Manage own case load effectively.Ensure that lifecycle of each Service Desk active case is managed effectively and line with the Charterhouse Group procedures and appropriate SLTs.Effectively record, document and communicate workarounds, resolutions and known errors to relevant support teams, colleagues and customers. Supplier Management
Effectively manage supplier relationships in best interest of Charterhouse Group and Charterhouse Group customers.Co-ordinate activities with 3rd parties to ensure timely resolution of Service Desk workload.Provide clear and accurate instructions and information Service Desk 3rd parties and other Charterhouse Group teams to limit re-work and Service Desk deliver consistently excellent results.Effectively manage RMA and replacement parts as per the customers maintenance agreement 01702 567 302