Job Description
Service Desk Team Lead
Location: Ringwood, Hampshire
Salary: £27k – £29k DOE + Benefits + Company Profit Share
Hours: 37.5 hours per week
The Role:
We are looking for a Service Desk Team Lead to help us deliver outstanding service to our customers.
You will be managing the incident and request lifecycle.
Assist with operational Service Desk cover during busy periods.
Identifying and reporting escalations and major incidents.
Monitoring and reporting of service desk activity.
Feeding in new and innovative ideas.
Managing a team of Service Desk Technicians.
Skills and Experience
To succeed in this role, you will need knowledge of utilising ITIL v3/v4 best practice as well as experience within an IT customer service environment.
You will also demonstrate:
Accountability and responsibility for your workload.
Helpful and approachable attitude.
Excellent time management skills.
You will have at least 12...
Location: Ringwood, Hampshire
Salary: £27k – £29k DOE + Benefits + Company Profit Share
Hours: 37.5 hours per week
The Role:
We are looking for a Service Desk Team Lead to help us deliver outstanding service to our customers.
You will be managing the incident and request lifecycle.
Assist with operational Service Desk cover during busy periods.
Identifying and reporting escalations and major incidents.
Monitoring and reporting of service desk activity.
Feeding in new and innovative ideas.
Managing a team of Service Desk Technicians.
Skills and Experience
To succeed in this role, you will need knowledge of utilising ITIL v3/v4 best practice as well as experience within an IT customer service environment.
You will also demonstrate:
Accountability and responsibility for your workload.
Helpful and approachable attitude.
Excellent time management skills.
You will have at least 12...