Job Description
Job Openings 1st Line Support (Legal Interact) Supervisor/junior
About the Job 1st Line Support (Legal Interact) Supervisor/junior
To respond to and resolve customer queries and problems related to products and services contracted for support and maintenance between Legal Interact and the customer.
- Customer Communication
- Call Reduction Initiatives
- Version testing
- Focus on Contacts in the Legal Interact product set
- Solid written and verbal communication skills
- Ability to analyse and troubleshoot
- An understanding of Legal Contracts
- Receive and log a call on behalf of a client for support to be initiated
- Understanding and confirmation of the problem reported
- Ensuring that the case is assigned to the correct respondent
- Matric is a must, tertiary qualification in the legal sector
- At least 3 years of experience in the legal sector
- Exper...