Job Description
Johannesburg, South Africa | Posted on 23/04/2026
Job Title 1st / 2nd Line Support Engineer – Microsoft 365
Remote: South Africa
Role Overview
We're looking for a capable 1st / 2nd Line Support Engineer with a strong interest in the Microsoft 365 stack to help support, maintain, and improve our customers modern workplace environments. You'll be the first point of contact for incoming tickets — triaging issues, resolving what you can at first line, and escalating the rest to our senior engineers within SLA. You'll work closely with the wider team to deliver consistent, high-quality service across our client base.
Key Responsibilities
Support & Triage
- Act as first point of contact for incoming helpdesk tickets across our client base
- Triage, prioritise, and categorise tickets in line with SLA commitments
- Resolve 1st line issues directly and progress 2nd line tickets where ski...