💼 Full-Time Position

2025 Delivery Operations GVPTP

🏢
Concentrix
📍 quezon city, metro manila, Philippines
📍
Location
quezon city, Philippines
📅
Posted
June 08, 2026
⏰
Type
Full-Time
🎯

Full-Time Opportunity: This is a permanent, full-time position with a competitive package and real career growth potential.

Job Description

Job Title

2025 Delivery Operations GVPTP

Job Description

Voice and Non Voice support provided to customers. Our services include Level 1 and Level 2 technical support in a 24 / 7 environment.

Essential Functions / Core Responsibilities

  • Primary escalation contact for Account Leaders, such as customer complaint root cause & improvement action plan reviews
  • Provide account-specific KPI/SLA/SLO reporting and monitoring
  • Provide / process Account Knowledge / Process Updates
  • Account-specific Quality Performance (monitor account QA objective and account‑specific quality reviews as needed including attending client QA calibration meetings)
  • Point of contact for Account Leadership for Help Desk inquiries
  • Work with Account Leadership to identify Help Desk process improvements and provide trend analysis as identified/needed (e.g., top ten calls review, etc.)
  • Liaison for Level 2 Resol...