Job Description
Objectives
The Key Objectives Of This Engagement Are To
- Augment Client ’s Security Operations with experienced L1, L2, and L3/L4 resources
- Ensure uninterrupted 24x7 operational support for infrastructure security platforms
- Improve turnaround time for BAU security requests and operational tasks
- Support proactive security operations through structured preventive maintenance
- Ensure consistent MIS reporting and operational visibility
- Maintain strict adherence to Client ’s governance, compliance, and ITSM processes
Team Composition
(Total: 10 Resources)
- Scope of Services 3.1 Service Model & Coverage
- 24x7 operational coverage, including shift‑based coverage and on‑call support
- Resources will operate under Client ‑defined processes, tools, and controls
- Vendor will provide staffing, backfill, and continuity of service
- All operational pr...