💼 Full-Time Position

27700-Sr. Support Analyst / Lead L5 (9.1-12 years)-BLR

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CGI
📍 Bengaluru, Karnataka, India
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Location
Bengaluru, India
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Posted
June 01, 2026
Type
Full-Time
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Full-Time Opportunity: This is a permanent, full-time position with a competitive package and real career growth potential.

Job Description

Position Description:

Responsibilities
Direct Responsibilities
. Design the products (including UX design), taking local specificities into account
. Prepare product specifications
. Validate that the developed product is aligned with requirements
. Coordinate with CIB Cloud Market Place and Robotics teams to agree on placement in marketplace CIB Cloud platform
. Follow-up on product lifecycle, liaise with Product & Portfolio Management to maintain service catalogue
. Serve as SPOC on product throughout its life in production
. Prepare all documentation needed on product
. Review customer feedback and perform regular product reviews
. Manage all potential product evolutions and communication
. Manage product performance based on data analytics (Aramchek)
. Guaranty the functioning and the quality of the product

Contributing Responsibilities
. Participate in API design & management (REST,...