Job Description
Overview
This role is intended to cover maternity leave through the end of August.
What you will do
As an Application Support Engineer , you will be responsible for supporting all Global Blue business applications assigned to you.
You will work closely with internal stakeholders and external vendors to ensure high-quality service delivery, continuous improvement, and operational stability within Corporate IT.
Every action has an impact
You will make a difference here if you:
- Resolve assigned incidents within agreed SLAs.
- Provide 2nd-level and basic 3rd-level support for assigned IT services.
- Initiate and drive problem management to identify and eliminate root causes.
- Collaborate with external vendors and internal departments acting as 3rd-level support.
- Maintain clear and effective communication channels with all parties involved.
- Create and main...