Job Description
We’re looking for a 2nd Line Customer Support Analyst to join our IRIS Financials Customer Support team and help deliver outstanding service to our customers.
You’ll provide expert support for more complex customer queries, working closely with 1st and 3rd Line teams to ensure issues are resolved efficiently and professionally.
What you’ll be doing
- Investigating and resolving escalated customer queries
- Supporting customers across IRIS Financials products
- Working with internal teams to resolve technical issues
- Contributing to continuous improvement and knowledge sharing
- Supporting UAT and product enhancements
What you’ll bring
- Experience in a customer-facing or technical support role
- Strong problem-solving and communication skills
- Confidence working with software systems
- SQL or financial system exposure (desir...