Job Description
2nd Line Network Support Engineer / IT Service Engineer
Location: Cape Town CBD (UK Working Hours – Daylight Saving)
Type: Full-Time
Are you an experienced IT Support or Network Engineer looking to further your career in a fast-paced, customer-focused environment?
We are looking for a technically strong 2nd Line Network Support Engineer to join a dynamic and growing team. This role offers exposure to a broad range of technologies including networking, firewalls, cloud services, online security, Wi-Fi, VoIP, servers, and communications technologies.
You will play a key role in investigating and resolving customer incidents, troubleshooting complex technical issues, restoring services, and delivering an excellent customer experience while working within SLA-driven environments.
Key Responsibilities
- Investigate, troubleshoot, and resolve customer incidents escalated to the team
- Provide re...