Job Description
Salary: £35,000 - 35,000 per year
Requirements
- Previous experience in a 2nd line IT support, infrastructure support, or technical support role
- Strong troubleshooting and problem‑solving skills
- Experience supporting Microsoft 365 environments
- Knowledge of Active Directory and Entra ID administration
- Experience supporting Windows desktop and server technologies
- Exposure to Intune, AutoPilot, or endpoint management technologies
- Understanding of networking fundamentals including LAN/WAN, DNS, DHCP, and WiFi
- Excellent communication and customer service skills
- Experience working within an MSP, managed services, or multi‑customer environment is highly beneficial
- Azure or AWS exposure is desirable
- VMware or Hyper‑V virtualisation experience is desirable
- PowerShell scripting or automation experience is desirable
- ITIL awareness or certifica...