Job Description
2x Service Desk Engineer (2nd Line) – London - £38,000 - Hybrid Working!
We’re currently partnering with a high performing, globally recognised Managed Service Provider to recruit two experienced 2nd Line Service Desk Engineers. This is a fantastic opportunity to join a business known for delivering premium IT services and building long-term client partnerships.
If you thrive in a fast-paced MSP environment and enjoy combining remote support with client facing work, this could be a great fit.
The Role
As a 2nd Line Service Desk Engineer, you’ll play a key role within a busy Service Delivery team, providing both remote and on-site support to a wide client base.
You’ll be responsible for resolving escalated issues, maintaining high service standards, and contributing to continuous improvement across client environments.
Key Responsibilities
Resolve 2nd line and escalated IT support tickets within SLA
Troubleshoot issues across infrastru...
We’re currently partnering with a high performing, globally recognised Managed Service Provider to recruit two experienced 2nd Line Service Desk Engineers. This is a fantastic opportunity to join a business known for delivering premium IT services and building long-term client partnerships.
If you thrive in a fast-paced MSP environment and enjoy combining remote support with client facing work, this could be a great fit.
The Role
As a 2nd Line Service Desk Engineer, you’ll play a key role within a busy Service Delivery team, providing both remote and on-site support to a wide client base.
You’ll be responsible for resolving escalated issues, maintaining high service standards, and contributing to continuous improvement across client environments.
Key Responsibilities
Resolve 2nd line and escalated IT support tickets within SLA
Troubleshoot issues across infrastru...