💼 Full-Time Position

2nd Line Support Technician

🏢
Get Staffed Online Recruitment Limited
📍 Ringwood, England, United Kingdom
📍
Location
Ringwood, United Kingdom
📅
Posted
June 07, 2026
⏰
Type
Full-Time
🎯

Full-Time Opportunity: This is a permanent, full-time position with a competitive package and real career growth potential.

Job Description

2nd Line Support Technician

Location: Ringwood, Hampshire 


Salary: £26,000 – £30,000 DOE + Profit Share + Benefits


Hours: 37.5 hours per week; Hybrid home working after successful completion of probation


The Role


Our client is looking for an experienced 2nd Line Technician with a keen interest in delivering outstanding customer service to their customers. You will be the first point of contact for technical escalations and will perform routine maintenance checks on customer infrastructure.

  • Receiving technical escalations from 1st Line.

  • Performing routine maintenance checks and updates.

  • Supporting the 1st Line team and knowledge sharing.

  • Progressing and closing incidents and requests.

  • Liaising with internal and external customers.

  • On the job training for systems, hardware and software, including but not limited to Microsoft Endpoint Con...