2x L1 IT Engineers

This role offers the opportunity to work within a modern technology environment supporting cloud-managed infrastructure, enterprise SaaS applications, endpoint management platforms, and a mature cyber security landscape. You will be part of a globally distributed IT function, collaborating with Service Desk teams in Brisbane as well as support teams across Thailand, Vietnam, and the Philippines.
If you enjoy solving technical problems, providing excellent customer service, and working within a collaborative international environment, this role could be an excellent fit.

Key Responsibilities

• Provide first-line technical support for end users across multiple regions.
• Troubleshoot and resolve desktop, application, network, and device-related issues.
• Manage incidents, service requests, and problem tickets in accordance with service level agreements.
• Escalate complex technical issues to senior engineers and specialist teams where required.