Job Description
Your new role
Overview:
An opportunity has arisen for an experienced 3rd Line ICT Support Engineer to join a collaborative IT function within a purpose-driven organisation. The role focuses on ensuring a secure, reliable, and high-performing IT environment while contributing to technical project delivery and providing senior-level support across the business.
Key Responsibilities
Infrastructure & Support:
- Maintain the availability, performance, monitoring, and security of the organisation’s IT infrastructure
- Act as an escalation point, taking ownership ofplex incidents and seeing them through to resolution
- Support the IT Service Desk by providing expert-level (3rd line) technical assistance
- Ensure incidents are logged, investigated, and resolved in line with internal standards
Project Delivery
- Deliver technical elements of IT projects, ensuring successful implementation
- Contribute to st...