Job Description
**3rd Party Service Specialist II (Nashville, TN)**
As 3rd Party Service Specialist II, you will interact with customers, company field service providers and field service leadership, sales, and/or 3rd party vendors to handle a variety of pre-sales or post-sales service functions.
**Your role:**
+ Provide autonomous post-sales support by interacting with customers, vendors, and service reps to resolve issues and handle service dispatches, escalating to senior colleagues when needed.
+ Deliver outstanding customer service while continuously improving the MVS Purchased Services process to retain customers and grow future business.
+ Operate within and adapt existing procedures and techniques to address critical points and ensure timely, accurate service execution.
+ Maintain operational targets: keep open operations average ≤ 14 days and reduce open work orders to target levels.
+ Control costs and ensure compliance: lower operating expenses through cost avoidance/mi...
As 3rd Party Service Specialist II, you will interact with customers, company field service providers and field service leadership, sales, and/or 3rd party vendors to handle a variety of pre-sales or post-sales service functions.
**Your role:**
+ Provide autonomous post-sales support by interacting with customers, vendors, and service reps to resolve issues and handle service dispatches, escalating to senior colleagues when needed.
+ Deliver outstanding customer service while continuously improving the MVS Purchased Services process to retain customers and grow future business.
+ Operate within and adapt existing procedures and techniques to address critical points and ensure timely, accurate service execution.
+ Maintain operational targets: keep open operations average ≤ 14 days and reduce open work orders to target levels.
+ Control costs and ensure compliance: lower operating expenses through cost avoidance/mi...