Job Description
Position: Account Manager
Location: South Africa (Remote)
Working Hours: M-F EST Time Zone
Employment Type: Full-Time
Type of contract: Independent contractor
Scope of the role:
We’re looking for a client-facing Account Manager to own relationships with TikTok Shop clients. You’ll be the primary contact for communication, alignment, and overall client health while collaborating closely with our internal execution teams to deliver results. This role is all about clarity, consistency, and strategic stewardship.
Responsibilities:
- Serve as the main point of contact for an assigned portfolio of clients.
- Lead day-to-day communication through Slack, email, and scheduled calls.
- Manage onboarding, goal-setting, and expectation alignment.
- Convert client goals into actionable tasks for internal TikTok Shop and execution teams.
- Deliver regular performance updates, ins...