Job Description
About the job 6404 - Customer Service Officer
Job Title: Senior Customer Service Executive
Company Overview:
This leading manufacturing company specializes in precision engineering and innovative technology solutions for various industries. They are seeking a Senior Customer Service Executive to lead and enhance customer service operations, ensuring the highest level of satisfaction and client relationship management.
Job Responsibilities:
- Lead and manage the customer service team, ensuring efficient handling of customer inquiries, orders, and complaints.
- Build strong relationships with key clients by understanding their needs and providing prompt, professional service.
- Coordinate with internal departments such as sales, production, and logistics to ensure timely delivery and issue resolution.
- Monitor customer service KPIs, identifying areas for improvement in customer satisfaction a...