Job Description
Key Responsibilities:
Inbound and Outbound Calls:
Answer incoming calls and make outbound calls to respond to inquiries and provide information about online degree programs offered by the university.
Information and Guidance:
Provide detailed information about program options, admission requirements, tuition, financial aid, and any other relevant details to prospective students.
Application Assistance:
Guide prospective students through the application process, ensuring they understand all requirements and deadlines.
Database Management:
Maintain accurate records of all interactions and inquiries in the center’s CRM system.
Follow-Up:
Conduct timely follow-up calls and emails to nurture prospective students and address any outstanding questions or concerns
Problem Resolution:
Resolve inquiries and concerns effectively, escalating more complex issues to appropriate departments when necessary.
Adherence to Policie...
Inbound and Outbound Calls:
Answer incoming calls and make outbound calls to respond to inquiries and provide information about online degree programs offered by the university.
Information and Guidance:
Provide detailed information about program options, admission requirements, tuition, financial aid, and any other relevant details to prospective students.
Application Assistance:
Guide prospective students through the application process, ensuring they understand all requirements and deadlines.
Database Management:
Maintain accurate records of all interactions and inquiries in the center’s CRM system.
Follow-Up:
Conduct timely follow-up calls and emails to nurture prospective students and address any outstanding questions or concerns
Problem Resolution:
Resolve inquiries and concerns effectively, escalating more complex issues to appropriate departments when necessary.
Adherence to Policie...