Job Description
MAIN ACCOUNTABILITIES
• To work across a patch delivering housing and tenancy management to residents living in the Client’s own accommodation and temporary accommodation (and from time to time delivering these services to customers of our private rented homes and Gypsy and traveller plots).
• Be the point of contact for residents throughout their tenancy, including sign-ups and explaining their obligations and the responsibilities of the Client to the resident under the relevant tenancy agreement or licence.
• Resolve tenancy enquiries and take responsibility for managing tenancy enforcement actions where tenancy conditions are broken, whilst working with others in our wider teams to support customers to sustain their tenancies as much as possible. Write clear, easy to understand but legally correct letters.
• Manage cases of anti-social behaviour and hate incidents, ensuring cases are recorded and customers kept informed throughout case management.
• To ...