Job Description
Role Overview
The Account Based Renewals Rep independently manages time and tasks to handle multiple renewal cycles, engaging in communication and negotiation activities with moderate guidance. The role supports customer satisfaction by identifying and addressing customer needs, provides light touch partner support, monitors churn risks, and ensures accurate and timely renewal execution. They leverage CRM systems to automate workflows and flag exceptions within established guidelines.
Key Responsibilities
Execute End to End Renewal Motions
- Independently execute full renewal workflows for assigned accounts.
Close Renewals
- Defend existing customer base by ensuring timely and accurate renewal execution with moderate guidance.
Drive and Close Seat Expansions
- Identify and close seat expansion opportunities using standard playbooks during renewal.