💼 Full-Time Position

Account Management & Customer Success – Digital Solutions

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Ecolab
📍 Pune, Maharashtra, India
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Location
Pune, India
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Posted
June 03, 2026
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Type
Full-Time
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Full-Time Opportunity: This is a permanent, full-time position with a competitive package and real career growth potential.

Job Description

JOB DESCRIPTION

Key Responsibilities

Customer Success & Value Realization

  • Own the post-sale customer relationship for assigned digital accounts within your segment – serve as the primary EGIC point of contact for adoption, value delivery, and ongoing engagement.
  • Drive structured onboarding and user enablement to accelerate time-to-value after deployment.
  • Track and report customer value realization (TVD) using usage analytics, dashboards, and outcome metrics – translating data into compelling value narratives for customers and internal stakeholders.
  • Conduct regular business reviews with customers, presenting realized value, usage trends, and actionable recommendations to strengthen engagement and deepen program adoption.

    • Account Growth & Expansion Support

  • Partner with field sales representatives to identify and pursue upsell, cross-sell, and multi-site replication opportunities within existin...