Job Description
Position Overview:
As an Account Manager/Customer Service Representative, you'll be part of our Consolidated Aerospace Manufacturing team working as an on-site employee at our Berea, OH location.
Key Responsibilities:
' Develop strong relationships with key customer contacts.
' Enhancing customer relationships and ensuring customer loyalty through excellent customer service as well as meeting all client needs appropriate to their business.
' Develop, review, and maintain a customer scorecard to address any positive or negative facts about the customer accounts.
' Identify customer needs and wants for product, service, and support; design new programs or initiatives that are customer-specific to enhance the profitability of customer and company.
' Collaborating with management on sales goals, planning, and forecasting.
' Become a subject matter expert on our products...
As an Account Manager/Customer Service Representative, you'll be part of our Consolidated Aerospace Manufacturing team working as an on-site employee at our Berea, OH location.
Key Responsibilities:
' Develop strong relationships with key customer contacts.
' Enhancing customer relationships and ensuring customer loyalty through excellent customer service as well as meeting all client needs appropriate to their business.
' Develop, review, and maintain a customer scorecard to address any positive or negative facts about the customer accounts.
' Identify customer needs and wants for product, service, and support; design new programs or initiatives that are customer-specific to enhance the profitability of customer and company.
' Collaborating with management on sales goals, planning, and forecasting.
' Become a subject matter expert on our products...