💼 Full-Time Position

Account Manager

🏢
Global Blue
📍 Düsseldorf, North Rhine-Westphalia, Germany
📍
Location
Düsseldorf, Germany
📅
Posted
June 04, 2026
Type
Full-Time
🎯

Full-Time Opportunity: This is a permanent, full-time position with a competitive package and real career growth potential.

Job Description

Responsibilities 

  • Relationship management with the assigned sales portfolio, therein serving as their primary point of contact for all business-related matters
  • Proactive sales management of your assigned merchant portfolio
  • Defense of accounts against competitor poaching
  • Market and business trend evaluation & transparent transmission to the organ
  • Acquisition of new merchants, retention, and recovery of existing merchantsisation
  • Achievement of KPIs like Refund Ratio, Hit Rate and comparable, taking corrective action when result materially deviates from expected
  • Delivery of assigned budgeted targets
  • Delivery of account-specific contractual obligations
  • Delivery of new business targets & action plans
  • Improve merchants’ knowledge and expertise with our services
  • Maximize TFS business (IR and RR management)
  • Maximize DCC business (Hit Rate management)
  • Close collaboration with the Mar...