Job Description
Xillium Professional Services is a leading clinical support outsourcing company based in the Philippines, specializing in virtual medical assistant and related services for U.S. healthcare clients. As an Account Manager, you will play a pivotal role in ensuring exceptional client satisfaction and operational excellence across our service portfolio.
Key responsibilities include:
- Build and maintain strong client relationships through regular check-ins, proactive communication, and comprehensive business reviews
- Collaborate with internal departments to ensure seamless service delivery, operational efficiency, and smooth client onboarding
- Conduct performance assessments, address client concerns, and develop strategies to enhance client retention
- Communicate client updates, expectations, and concerns to relevant stakeholders
- Serve as the primary point of contact for client escalations and risks, implementing effecti...