Job Description
We are seeking a dynamic Account Manager fluent in both Mandarin and English languages, to manage and grow relationships with our key clients, particularly in Mandarin-speaking regions. This role will be responsible for driving revenue retention, identifying upsell opportunities, and ensuring client satisfaction while acting as the primary point of contact. The ideal candidate will have strong communication skills, cultural awareness, and a proven track record in account management, sales management or human resources management.
Key Responsibilities
Client Relationship Management
- Serve as the main liaison for our clients, ensuring clear communication and alignment on business objectives.
- Conduct regular check-ins (physical meeting, online meeting, calls, emails ) to understand client needs and address concerns proactively.
Revenue Growth & Retention
- Negotiate contracts, renewals, and pricing adjustments in c...