Job Description
The Account Manager is responsible for proactively engaging Sage 50 customers during their contract lifecycle to maximize retention, minimize churn, and drive upsell opportunities. This role focuses on strategic outreach to renewal accounts, identifying risks, and delivering solutions that encourage customers to remain with Sage.
This is a hybrid office environment that meets 3 days a week in the Lawrenceville office.
Proactive Customer Outreach
• Initiate outbound calls to assigned renewal accounts and customers identified as at risk of churn.
• Prioritize outreach based on churn risk, contract expiration, and customer value.
• Build relationships with customers throughout their lifecycle to encourage renewal and satisfaction.
Retention & Save Motion
• Conduct needs assessments to understand customer concerns and reasons for potential cancellation.
• Present tailored solutions, offers, or add-on modules that address customer needs and increase...
This is a hybrid office environment that meets 3 days a week in the Lawrenceville office.
Proactive Customer Outreach
• Initiate outbound calls to assigned renewal accounts and customers identified as at risk of churn.
• Prioritize outreach based on churn risk, contract expiration, and customer value.
• Build relationships with customers throughout their lifecycle to encourage renewal and satisfaction.
Retention & Save Motion
• Conduct needs assessments to understand customer concerns and reasons for potential cancellation.
• Present tailored solutions, offers, or add-on modules that address customer needs and increase...