Job Description
Key Responsibilities and Deliverables:
Operational Excellence Management:
• Check exception reports, obtain information for discrepancies
• Monitor call cycle activities and revise call cycles if required
• Monitor and review Operational KPIs to ensure Organization strategic objectives are met within the region.
• Ensure operations team adheres to parameters
• Communicate information to operations team
• Analyze and respond to business information to design and implement operational improvements that remedy underperformance and respond to improvement opportunities
• Identify, develop and execute opportunities and ad hoc initiatives and drives to increase operational excellence.
Effective Leadership and Team Management
• As an Area Manager, you are responsible for delivering organizational objectives, through active engagement an...