Job Description
Rocket Close is seeking an Onsite Account Manager to support our growing partnership with West Capital Lending. This role sits full-time onsite in Irvine, CA and serves as the key liaison between teams—driving communication, resolving escalations, and improving day-to-day operations. As WCL continues to scale, this position plays a critical role in ensuring efficient pipeline support, faster issue resolution, and a strong, visible partnership presence.
**About the** **r** **ole**
+ Act as the primary liaison between WCL and Rocket Close for escalations and transactional support
+ Facilitate quick issue resolution through real-time communication (phone, IM, email)
+ Partner with WCL teams to troubleshoot files, provide status updates, and support pipeline management
+ Build relationships through daily onsite engagement, floor walks, and team interaction
+ Attend meetings and provide visibility into operational and partnership trends
+ Support administ...
**About the** **r** **ole**
+ Act as the primary liaison between WCL and Rocket Close for escalations and transactional support
+ Facilitate quick issue resolution through real-time communication (phone, IM, email)
+ Partner with WCL teams to troubleshoot files, provide status updates, and support pipeline management
+ Build relationships through daily onsite engagement, floor walks, and team interaction
+ Attend meetings and provide visibility into operational and partnership trends
+ Support administ...