Job Description
- Responding to inquiries and processing incoming calls and orders
- Contacting current customers and identifying new products and potential up-selling
- Entering orders into the system and closing orders
- Sourcing materials for customers when currently not in stock
- Opening new accounts
- Maintaining knowledge base on current products and learning about new products
- Providing product information, pricing quotations, and follow-up on quotes
- Developing and maintaining positive customer relationships
- Ensuring that customers are satisfied with order taking, product, pricing, deliveries, and overall service
- Working closely with others to ensure customer needs are met
- Travel within the region is required
- Other duties as required
SKILLS AND COMPETENCIES
- Exceptional customer service
- Ability to warm up and develop instant rapport with potential c...