Job Description
The Account Manager will oversee client accounts, ensuring exceptional client satisfaction, seamless operations, and high-performing Virtual Assistants (VAs). This role serves as the primary bridge between clients and internal teams, ensuring deliverables are met, expectations are aligned, and issues are proactively resolved.
This is a high-responsibility role requiring strong leadership, organization, and client relationship skills.
Key Responsibilities
Client Relationship Management
- Serve as the main point of contact for assigned client accounts
- Conduct regular check-ins (weekly/bi-weekly/monthly depending on client tier)
- Ensure client needs, KPIs, and expectations are clearly understood and documented
- Proactively address concerns before they escalate
- Maintain high retention and satisfaction rates
- Identify upsell and expansion opportunities ...