Job Description
IN SHORT
Are you a proactive relationship builder who thrives in a dynamic environment? As our Account Manager (80- 100%) in Zurich, you will be at the heart of our customer journey. You will take full ownership of a diverse portfolio, driving client satisfaction, growth, and retention.
YOUR RESPONSIBILITIES
- Own and manage a large portfolio of clients from post trial engagement to renewal.
- Build and maintain strong, long -term relationships with key contacts to manage expectations and overall satisfaction and retention.
- Analyze client needs continuously to optimize their experience and pinpoint cross-sell or upsell opportunities.
- Drive organic growth actively within your segment to maximize account potential and business value.
- Engage proactively with clients flagged during health checks and monitor key metrics to prevent churn proactively.
- Contract negotiations, acco...