Job Description
Position Description
Act as a Subject Matter Expert (SME) for Accounts Payable (AP) within a GBS model , overseeing and supporting operations executed by a BPO provider . Responsible for ensuring service quality, compliance, issue resolution, and continuous improvement, while acting as a bridge between stakeholders and the outsourced team.
Key Responsibilities
BPO Oversight & Operational Control
- Monitor daily AP operations performed by the BPO provider
- Validate service delivery against SLAs, KPIs, and quality standards
- Review outputs such as invoice postings, payment proposals, and reconciliations
- Identify and elevate performance gaps or risks
Issue Resolution & Escalations
- Act as first point of escalation for complex AP issues:
- Blocked invoices
- Pricing/PO discrepancies <...