Job Description
Account Support Executive Location: Birmingham, B25 8HE Salary: Competitive Benefits: Free Onsite parking, 25 days holiday Our client is seeking an Account Support Executive to be based on site in Birmingham. The role will provide excellent customer service and account support across two of their fast-growing sales divisions. You will help to develop, grow and support some of their biggest customers! Key Responsibilities – Account Support Executive To accurately process all sales orders in line with stated time limits To contact all customers by telephone as directed and within the stated time limits, ensuring customers have no cause for complaint or conflict. To respond to all inbound calls & inbound emails in accordance with company policy. To respond to customers in a prompt and courteous manner on all customer enquiries within the given time limits. Managing and concluding customer queries to a satisfactory outcome Escalate customer queries if needed. To communicate with all approp...