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Full-Time Opportunity: This is a permanent, full-time position with a competitive package and real career growth potential.
Job Description
Key Responsibilities
- Manage a portfolio of B2B SaaS clients, serving as the primary relationship owner post-implementation.
- Drive customer retention, renewals, and upsell/cross-sell opportunities within assigned accounts.
- Partner with clients to understand business needs, use cases, and success metrics.
- Ensure successful onboarding, product adoption, and ongoing engagement.
- Coordinate with internal teams (Product, Customer Success, Engineering, Finance, and Support) to address client needs and resolve issues.
- Conduct regular business reviews, performance check-ins, and strategic account planning.
- Monitor account health, usage trends, and satisfaction levels; proactively address risks.
- Manage commercial discussions including pricing, renewals, contract amendments, and negotiations.
- Maintain accurate account records, forecasts, and activity tracking in CRM systems.
Quali...