Job Description
We seek a dedicated and proactive Accounts Receivable (AR) Associate to join our team. The ideal candidate will have a strong background in AR processes, excellent problem-solving skills, and a commitment to providing exceptional customer service
This role will be working from home permanently and during U.S. business hours.
Duties and Responsibilities
- Ensure performance meets/exceeds standard level agreements (SLAs)
- Process customer refunds
- Manage internal help desk and provide exemplary service to requesters
- Exercise due diligence before requesting assistance
- Input pertinent information regarding payments in the internal system
- Respond to all inquiries or requests in a timely fashion
- Identify short payments and forward them to the Collector for review and resolution
- Perform research and resolution of unidentified and/or unapplied cash by contacting internal ...