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Full-Time Opportunity: This is a permanent, full-time position with a competitive package and real career growth potential.
Job Description
Key Responsibilities
- Handle billing and AR-related queries, escalations, and customer concerns within SLA.
- Perform reconciliation of customer balances, cash application, journal entries, write-offs, and offsets.
- Process customer deposit refunds and clear account balances.
- Coordinate with internal teams to resolve issues and close cases efficiently.
- Escalate critical issues and support timely resolution.
- Serve as subject matter expert (SME) for aged balances and support reporting requirements.
- Identify and contribute to process improvement initiatives.
Qualifications
- Minimum of 6 months experience in Accounts Receivable or a related finance function.
- Knowledge of AR, billing, collections, and payment processes (AP knowledge is a plus).
- Strong communication, customer service, and problem-solving skills.
- Ability to work under pressure, multitask, ...