Job Description
Job Overview
This role will perform a range of functions related to day-to-day accounts receivable and collection activities.
Responsibilities
•Assist in preparing customer balances for monthly Direct Debit payments.
•Take ownership of assigned accounts within the Teletrac Navman New Zealand and Australia ledgers.
•Document collection activities, schedule follow-up dates, and maintain key customer contacts in a Collection Management system. Utilize all features of the Collection Management system to collect balances and resolve disputes.
•Handle customer queries and assist customers by providing statements & invoice copies as required.
•Chase and collect overdue accounts, via telephone, email, and written communication. Follow standard work guidelines for pursuing past-due balances.
•Work with the customer and internal personnel to make recommendations to the Global Credit Control Manager for customer credit hold a...