Job Description
Job Title: Accounts Receivable & Disputes Specialist
Job Type: Full-time | Full Onsite | Day Shift
Location: BGC, Taguig
Key Responsibilities
- Independently manage daily tasks for the assigned customer portfolio; monitor accounts through detailed financial analysis to achieve or exceed targets and metrics
- Reduce bad debt risk by driving collections across all receivables; assist with order management where needed
- Immediately escalation to management upon identifying significant account deterioration or critical disputes with potential bad debt exposure
- Handle customer queries received through various communication channels in a timely and efficient manner
- Support monthly and annual closing activities for timely closure
- Assist in training activities; update process SOPs and maintain an up-to-date portfolio account handbook
- Proactively identify and drive improv...