Job Description
PRIMARY FUNCTION
To manage credit, claims, and collections for major accounts, ensuring accurate processing, timely payments and effective resolutions.
Key Accountabilities
Credit and Claims Management – process credit notes related to:
- Damaged stock
- Short supply
- Duplicated orders
- Rejected delivery
- Returned delivery
- Expired stock – major account
- Promo discount
- Faulty product
Promotional Claims Administration
- Oversee promotional discount claims through TPM (Salesforce)
- Reconcile customer accounts and upload claims to TPM
- Follow up with KAMs for uploaded claims approval
- Process and offset credit once approved by the Sales Accounts Team
Uncollectable Debts – support the management of bad debts resulting from customer liquidation or administration.
- Credit Control – Major Accounts ...