Job Description
Key Responsibilities:
- Handle inbound and outbound calls with customers to resolve outstanding balances and payment discrepancies.
- Perform cash applications by accurately posting and reconciling payments received.
- Manage accounts receivable processes including collections, follow-ups, and dispute resolution.
- Collaborate with internal teams to address escalations and ensure smooth financial operations.
- Monitor AR aging reports and drive strategies to reduce overdue accounts.
- Ensure compliance with company policies, accounting standards, and customer agreements.
- Document all customer interactions and maintain updated records in CRM/ERP systems.
- Support accounts payable coordination when required to ensure balanced financial operations.