Job Description
Core Responsibilities:
- Reconcile customer accounts and perform cash applications, journal entries, write-offs, and retainer adjustments.
- Process customer deposit refunds accurately and in a timely manner.
- Collaborate with internal teams to resolve account-related inquiries and escalations.
- Escalate complex or urgent issues to leadership to ensure prompt resolution.
- Identify opportunities to improve processes and enhance efficiency within and across teams.
- Serve as the main point of contact for aged accounts and outstanding balances.
- Monitor, review, and clear customer account discrepancies.
- Support reporting requirements for management and team leads.
Skills & Qualifications:
- Bachelor’s degree in Finance, Accounting, Management, or a related field.
- Strong customer service and communication skills, able to respond quickly and remain comp...