Job Description
Job Title - GN - SONG - C&S - MS Dynamics – Senior Manager
Management Level
06/Senior Manager
Location
Gurugram, Mumbai, Pune, Bengaluru, Hyderabad, Chennai
Must Have Skills
Microsoft Dynamics 365 Customer Relationship Management (CRM)
Good to Have Skills
Customer Service Life Cycle
Job Summary
You will work closely with our clients as consulting professionals who design, build, and implement initiatives that can help enhance business performance.
Areas of Work: Microsoft Business Analyst/Functional Consultant – MS D365 Customer Service & Marketing, Service module
Roles & Responsibilities
- Serve as CRM solution consultant and, if required, perform hands‑on delivery of customer interaction solution (Microsoft Dynamics 365 Customer Service, Marketing & Sales modules)
- Requirements Gathering: Collaborate with stakeholders to understand their business ne...